TERMS & CONDITIONS

Hitachi Home Electronics Asia (S) Pte.Ltd. guarantees this product against any material or manufacturing defects according to the term and conditions as stated in the following:

1. If at any time during the guarantee period, any part or parts of the product has/have been removed or replaced by a person or replaced with part(s) not supplied or not authorized by HITACHI, or if the product has been dismantled, repaired or tampered with by any person(s) not authorized by HITACHI, this guarantee shall immediately cease to be valid and become void.

2. This guarantee does not cover:

  a) Installation by person not authorized by HITACHI.
  b) Any defect arising from usage of wrong power-supply voltage, misuse, negligence, accident, unauthorised repair, alterations or modifications, Force Majeure, any other events beyond HITACHI control or breakdown and damages resulting from sea air, pollution or gas (including vulcanised gas).
  c) Any product installed in inaccessible position.
  d) Any unit/s installed at a height and risky area, Hitachi Home Electronics Asia (S) Pte. Ltd. may impose additional charges for the removal and repair of the unit as manpower or equipment will be involved.
  e) This warranty does not cover any consumable or accessory unless the item is proven to be defective at the time of purchase and does not cover damage caused by the use of exhausted, leaking or used batteries.
  f) Accessories and external parts such as front filter screen, frame, control buttons, remote control, batteries, cable and etc.
  g) Transportation, handling or delivery charges incurred in the delivery of the unit to and from Hitachi Home Electronics Asia (S) Pte. Ltd.
  h) Any product of which the model or serial number has been removed, altered or appears different from the guarantee certificate.
  i) Any defects caused by usage not in accordance with the operation/ instruction manual.
  j) Corrosion, rust or stains.
  k) Any product which has been used for non-domestic purposes.
  l) HITACHI will not be responsible for any product failure due to the misuse of the internet (including but not limited to use for any internet capacity or capability). However, HITACHI may provide, at its own discretion, one free on-site technical support to restore set to original factory condition, within the first year of purchase.
  m) All plasma panels exhibit some bright, dark or partially lit panels. This is a normal limitation of these technologies and the manufacturing processes involved. Such pixels are kept to a minimum through strict quality control and are usually not noticeable when viewing normal screen images. Defective pixels are not a warranty issue unless they exceed the manufactures’ specifications for pixel defects.
  n) Image Retention/Burn-in: Image retention can be an issue for all phosphor-based displays, eg Cathode Ray Tube (CRT) TVs, plasma or CRT-based Rear projection TVs. In extreme cases, permanent phosphor burn can occur if still/ repetitive images are left on the screen for extended period of time. Such damage to the screen is NOT covered by warranty. Please ensure that the precautions in any documentation supplied with your product are followed in order to avoid permanent damage to your display.
  o) All cost of re-installation or relocation of HITACHI products is to be paid by the claimant.

3. Our decisions on all questions and complains regarding defects, shall be conclusive. Any product or defective part which has been replaced shall become HITACHI’S property.

4. During the guarantee period, all products except Non-portable VTR, Air-Conditioner, Refrigerators, Washing Machine, Cloth Dryer, Colour T.V which are proved to be defective under proper use by reason only of faulty design, workmanship or materials shall be delivered by the purchaser directly to Hitachi Home Electronics Asia (S) Pte. Ltd. At 438A Alexandra Road, #01-01/02/03 Alexandra Technopark, Singapore 119967 at the owner’s expense and risk.

5. Hitachi Home Electronics Asia (S) Pte. Ltd. reserves the right to amend the guarantee terms & conditions without prior notice.

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